Choosing a travel app is about confidence and reliability; Wego stands out distinctly on these two markers.
Wego proudly holds a Trustpilot score of 4.5 out of 5 from more than 2,000 reviews as of 2025, putting us well above the industry average for travel apps.
A Trustpilot score is calculated based on the quantity, quality, and recency of customer reviews, making it one of the most reliable public indicators of consumer satisfaction. Importantly, Trustpilot ratings tend to reflect a user’s overall web experience with a brand, including website usability, pricing accuracy, and post-booking service, unlike app store ratings, which focus solely on app performance.
For perspective, leading competitors within a similar review volume range on Trustpilot frequently score significantly lower, often between 1–3 out of 5, highlighting Wego’s clear advantage in customer satisfaction and trustworthiness.
Brand | Trustpilot score | # of reviews | Gap vs Wego |
Wego | 4.5 / 5 | 2,211 | — |
A | 2.2 / 5 | 2,743 | 2.3 |
B | 1.7 / 5 | 2,182 | 2.8 |
C | 1.2 / 5 | 1,538 | 3.3 |
D | 1.1 / 5 | 1,524 | 3.4 |
Note: Brand names are hidden for benchmarking confidentiality. The comparison uses latest available Trustpilot data.
Superior User Ratings on App Stores
Travelers trust Wego not just on Trustpilot, but also across major app platforms. As of 2025, the global app ratings are:
- Google Play Store: 4.7 rating (188k reviews)
- Apple App Store: 4.7 rating (228k ratings)
For travelers, this means that Wego is not only widely used, but also consistently delivers dependable service across its website and platform.
Rigorous Partner Monitoring and Transparency
Wego ensures trustworthiness through carefully selected and closely monitored partnerships. We collaborate only with reputable, accredited travel providers who meet our strict service quality and pricing accuracy standards.
You’ll see minor to no difference between displayed prices and final booking amounts, minimizing unpleasant surprises and reinforcing price transparency.
To maintain these high standards, we proactively monitor partner performance using real-time data, in-app surveys, and customer support feedback. If a partner falls short or accumulates excessive complaints, Wego swiftly takes action, including removal from the platform.
Our commitment to transparency also extends to service, with one of the most robust customer care operations in the travel space. Wego employs hundreds of multilingual agents working around the clock via live chat, WhatsApp, email, calls, and social media.
As of September 2025, we maintained a 93% customer satisfaction rate and 97% resolution rate on calls, our team ensures that every traveler receives prompt, helpful support throughout their journey.
Your Safety, Our Priority
Whether booking directly through our “Book on Wego” feature or via trusted partners, your security remains paramount. Payment details are fully encrypted and securely processed, ensuring your personal and financial information is protected every step of the way.
Wego’s exceptional ratings, robust security measures, and dedication to user satisfaction combine to offer you peace of mind, making us a top choice for travelers around the globe.