How can we help you?

Booking a flight on Wego is just a few quick taps away:

1. Open the Flights tab on our site or app.
2. Enter your details—destination, dates, travellers.
3. Fine-tune with filters for airline, stops, times, or price.
4. See every price, side by side: top OTAs, direct-airline fares, and our own Book on Wego deals.
5. Pick your flight and book. Choose a partner fare and you’ll pay on their site; select Book on Wego for a seamless in-app checkout.

Ready to lock in a great deal? Start your search and fly smart with Wego.

Searching and comparing flights on Wego is simple and fast! Just follow these steps:

1. Enter your departure and arrival cities.
2. Pick your travel dates—one-way, round-trip, or multi-city.
3. Select the number of passengers.
4. Click “Search” to see a list of available flights.

Wego instantly shows live fares from hundreds of booking sites, letting you compare prices side by side. Use filters for price, airline, duration, layovers, departure time, and more to zero in on the perfect option.

You can pass room preferences to the hotel when you book.

How to request

Enter the details in the Special Service Requests field during checkout; we forward them to the property.

Important

The hotel confirms requests based on availability.

Contact the property closer to arrival for final confirmation.

Most hotels have fixed check-in and check-out times, but you can pass along a request for early arrival or late departure.

How to request

Enter the request in the Special Service Requests field during booking; we forward it to the hotel.

Important

• Approval depends on the hotel and room availability.
• Confirm directly with the property closer to your stay.
• Late check-out may involve an extra fee under the hotel’s policy.

The price we show at booking generally includes taxes and service charges.

Some properties add local fees at check-in or checkout, such as:

• City or tourism tax
• Resort fees
• Environmental levies
• Incidentals (minibar, room service)

These charges vary by destination and hotel and are paid directly at the property.

If anything is unclear, contact us and we will confirm the details before you travel.

Cancellation and change rules follow the fare conditions shown in our confirmation email.

Non-refundable

Cancelling a non-refundable rate triggers a 100 % charge.

Fully refundable / Flexible

To cancel:

1. Open Account on the site or app.
2. Select My Trips › Upcoming.
3. Choose the booking and confirm cancellation.

Always review the specific policy for your booking before making changes.

Comparing hotel prices on Wego is quick and straightforward.

1. Open the Hotels tab on our site or app.
2. Enter destination, check-in and check-out dates, and guest count.
3. Refine the list with filters for rating, amenities, price, and more.
4. Review live rates from top OTAs, direct-hotel sites, and our Book on Wego deals—all side by side.
5. Select the offer that fits your trip and follow the prompts. Partner rooms are paid on the partner’s site; Book on Wego stays are completed in-app.

Finding the right hotel on Wego is simple. We pull live room rates from dozens of partners and show them side by side.

How it works

• Enter destination and dates.
• Add the number of guests.
• Compare prices across our partners.
• Pick the deal that fits your trip.

Online check-in usually opens 24–48 hours before departure, though some airlines open it up to 30 days in advance. If it feels too early, try again later.

Check-in tips

• Use the airline PNR
• Enter the six-character airline reference shown on the itinerary, not the Wego booking ID.
• Know when airport check-in is required
• Certain visas, special-assistance requests, or airline policies may still require us to check in at the airport, even if online check-in is available.
• If online check-in still fails, contact our 24/7 support team.

Changes are possible, and the steps depend on where you booked.

Booked on Wego

If we saw the Wego logo and completed payment on our site, we contact Wego support. We handle the change under the airline’s rules and confirm any fees.

Booked on a partner site

If the purchase finished on a partner’s page, we must request changes from that partner; they control the reservation.

Our support team is available 24 / 7 for any questions.

Airlines rarely allow full name changes. Some will permit minor spelling fixes or, in limited cases, a transfer under strict conditions.

Booked on Wego

Contact us with the booking details. We will confirm the airline’s correction policy and any applicable fees for your ticket type.

Booked on a partner site

Reach out to the partner directly; their customer-service team will apply the airline’s rules.

Our support team is available 24 / 7 if additional guidance is required.

A PNR (Passenger Name Record) is the booking reference the airline assigns to our reservation. It stores flight details, passenger information, and payment status, and we need it to manage the booking, check in, or make changes.

Where to find the PNR

• Booking confirmation email
• E-ticket or other travel document

Keep the PNR handy; it speeds up every step of the trip.

After we process your booking, we email a confirmation that lists your flight details, booking reference, and payment record. This confirms the reservation, but it is not your ticket.

Your e-ticket—issued by the airline—is the actual travel document. It shows the flight and ticket numbers along with check-in and boarding instructions.

We send the e-ticket by email as soon as the airline issues it, so please watch your inbox.

Missing your confirmation email? Follow these steps

Check every email folder – We send confirmations within minutes. Look in Spam, Junk, and Promotions in case the filter caught it.

Hold off on re-booking – Repeating the purchase can create duplicate charges.

Contact us if it’s still missing – Reach our support team and we’ll verify the booking and resend the confirmation.

We send a confirmation email as soon as the booking is complete.

If it’s not in your inbox:

• Check Spam, Junk, or Promotions folders.
• Log in to your Wego account on web or app.
• Open Manage Preferences to view booking status.

Still no email or transaction record? Contact our support team and we’ll verify the booking.

Missing flight or airport in your search? Here’s why it can happen:

• Airline restrictions – some carriers limit where their fares appear.
• System updates – we refresh routes constantly; a listing may be offline temporarily.
• No availability – the flight is sold out or not yet released for the chosen dates.

Send us the airline, route, travel dates, and a screenshot if possible, and we’ll investigate and update you.

Need to confirm your flight status? Here’s the quickest way to stay informed:

• Visit the airline’s website and enter the flight number and date for real-time updates.
• Open Manage Booking with your reference number to see status, gate, and schedule details.
• Enable alerts via the airline’s app or SMS if offered.

Confirm departure times directly with the airline at least 72 hours before take-off, as schedules can change without notice. Our support team is available 24 / 7 if you need further assistance.

When you travel internationally, secure these documents before departure and verify the entry rules on official government or embassy sites as requirements can be revisited at any time.

• Passport – valid for at least six months beyond the return date.
• Visa – required for many destinations; review the country’s policy in advance.
• Travel insurance – often mandatory and always wise for medical or trip coverage.
• Proof of onward travel – return ticket or connecting itinerary.
• Accommodation confirmation – hotel booking or host address.
• Vaccination or health certificates – demanded by some countries (e.g., COVID-19, yellow-fever).

You can change your booking, but fees and eligibility depend on the airline’s policy and your fare type.

What to expect

• Airline change fee – set by the carrier; may rise or make the ticket non-exchangeable if you request the change inside the no-show window.
• Fare difference – you cover any increase between the old and new fare.
• OTA service fee – a processing fee may be added for each change.
• Cost disclosure – we send a full breakdown before we confirm anything.
• Fare rules – view the exact terms in the T&C section of your booking page.

Our support team is available 24 / 7 if you need help.

Once you book a flight, the airline’s Manage Booking page becomes your go-to hub.

Subject to the airline’s terms and conditions, you can:

• Add checked baggage
• Select your seats
• Pre-order meals or other extras

Copy the PNR from your e-ticket, enter it with our last name in the airline’s Manage Booking section, and the booking is ready to edit.

Pro tip: Handling these add-ons early helps you avoid last-minute fees and keeps the airport experience smooth.

Flights can be cancelled or rescheduled at short notice because of operational changes, weather, or other airline decisions.

If your booking is affected, the airline usually provides a choice of rebooking or a refund.

What to do

• Use the PNR or e-ticket number to check the latest status on the airline’s website.
• If the flight is cancelled, contact the airline—or contact us—about rebooking or a refund.

We stay on top of changes and assist with the available options.

Buying a travel eSIM through Wego takes a few steps:

1. Select the eSIM banner in the Wego app or on the website.
2. We redirect you to our partner Airalo.
3. Enter your destination in the search bar.
4. Choose a plan:
5. Local (single country)
6. Regional (several countries in one region)
7. Global (worldwide)
8. Pick the plan that fits your trip and check out.

After payment, Airalo emails activation instructions.

You can stay connected abroad without swapping a physical SIM.

After completing the booking, the rental company emails a confirmation with the booking ID to the email address provided.

To retrieve another copy

1. Go to the rental company’s website.
2. Open Manage Booking.
3. Enter the booking ID and last name.
4. View or download the confirmation.

If the email is missing, check Spam, Junk, or Promotions folders.

Car rental requirements vary by company, destination, and vehicle. To see the exact terms:

1. Select Car Rentals on our site.
2. Enter the pickup location and browse the cars.
3. Click More Info on any vehicle to view driver eligibility, protection options, and other conditions.

Standard pickup documents

• Valid passport or national ID
• Driver’s licence
• Credit card in the driver’s name
• Age guidelines (Most companies rent to drivers aged 26–75.)

Drivers outside that range may face surcharges or limited vehicle choice.

Always check the car-specific terms before booking to avoid surprises at pickup.

To review your car rental’s terms:

1. Select Car Rentals on the Wego site.
2. Enter your pickup location to see available cars.
3. Click More Info on any vehicle to view its specific conditions—change and extension rules, driver requirements, protection options, and other terms.

If the partner allows modifications, we contact them directly using the details in the confirmation email or voucher.

insurance options depend on the rental partner. If available, they appear in the booking flow under Protection Options. If the section is empty, that partner does not provide coverage through our platform.

If our flight is delayed or lands early, please contact the driver or transfer company immediately. Their phone number appears in both the traveller app and on the booking voucher.

Without that notice, the driver may leave and the transfer could be missed.

Car-rental prices on Wego cover:

• Taxes and road fees
• Location service charges
• Other fees set by the rental partner

Select View Price Details for a full breakdown.

Important

The balance due at pickup is charged in the local currency.

Optional extras—GPS, child seats, and similar—are shown before tax; local tax is added at confirmation.

Renting a car through Wego is fast and straightforward:

• Open Car Rentals – Powered by Wego on the app or website.
• Enter pickup and drop-off locations, dates, and times, then select Search.
• Review vehicles from our global rental partners.
• Choose the car type, fuel option, and features that fit the trip.
• Add insurance if you want extra cover.

Need flexibility? Select Book now, pay at pickup.

We email a confirmation with all details once the booking is complete. If it’s not in the inbox, check Spam, Junk, or Promotions folders.

After you complete the booking, the transfer company emails a voucher with all pickup and drop-off details.

Download the voucher directly from that email (check Spam, Junk, or Promotions if it isn’t in the inbox).

Access and download the voucher anytime in the Traveller app.

If the voucher is still missing, contact the transfer provider or our 24/7 support team for help.

Visa requirements differ by destination, traveler’s nationality and visa type. We recommend:

• Checking the destination’s embassy or consulate website
• Reviewing a trusted online visa-information service
• Matching requirements to your travel purpose—tourist, business, or transit visas follow different rules

Always confirm the latest regulations before booking, as requirements can change without notice.

For additional information, visit the Airalo Help Center:

Use the search bar to review answers to common questions.

If the topic is not covered, contact Airalo support directly through the same page.

Airalo will handle any eSIM or service enquiries.

Our support team is available 24 / 7 in Arabic and English. We respond at any hour.

You can reach our support team 24 / 7 through the channel that suits you:

• Live chat
• WhatsApp
• Phone — choose the number for your location

For the full list of contact options, visit our Help Center.

We can forward special service requests to the airline.

What to do

After booking, contact our support team with the details.

Important

All special requests depend on the airline’s availability at travel time and are not guaranteed.

Pet-travel rules differ by airline, route, and animal.

Some carriers accept small pets in the cabin; others place all pets in the hold.

Each airline sets its own limits on carrier size, breed, and weight.

Extra pet-travel fees usually apply.

We review the airline’s pet policy before booking to confirm our pet meets every requirement.

We currently do not offer bundled packages, but we are developing flight-and-hotel combos for future release. Until then, you can book flights and hotels separately on the Wego app or website for a smooth, flexible trip.

Child and infant fares depend on the airline. Some carriers offer reduced rates; others charge the full adult price.

Tip

During booking, review the fare breakdown to see the price for each passenger.

If the breakdown is unclear, contact our support team and we will explain the details.

We do not yet support flight searches or bookings for unaccompanied minors.

Before booking elsewhere, review the airline’s unaccompanied-minor policy. Most carriers set:

• A minimum travel age
• Mandatory escort services
• Additional service fees

For exact rules and to arrange the trip, consult the airline’s official website.

Creating a Wego account takes moments. Sign up with an email address or log in through Facebook or Google.

Once logged in, you can:

• View and manage trips in My Trips
• Track booking details and travel history
• Receive travel updates
• Adjust preferences in one place

Resetting a Wego account password takes just a few steps:

Select Log In on the app or website.

1. Click Forgot your password?
2. Enter the email address linked to your account.
3. Follow the link in the email to set a new password.

If the email isn’t in the inbox, check Spam, Junk, or Promotions folders.

Keep personal details up to date in a few clicks:

1. Log in to the Wego account.
2. Open Profile.
3. Edit name, contact information, and other details as needed.

Our airport transfer service offers three ride types:nnShared shuttle – a seat in a minivan for the lowest cost.nEconomy sedan – a private car at an affordable price.nBusiness sedan – extra space and premium comfort.nnChoose the option that fits your trip and book in seconds.

Booking a pet-friendly hotel on Wego is straightforward:

• Apply the Pet-friendly filter in the search results.
• Open the property page and review its pet policy for any fees or restrictions.

If we redirect you to a partner site, confirm the same details there before completing the reservation. Then pack the leash and enjoy the trip.

Received a hotel confirmation you didn’t intend to book? Contact our support team immediately—available 24 / 7 in Arabic and English.

We will

• Review how the booking occurred
• Check what changes or cancellations are possible
• Advise on the next steps

The sooner we hear from you, the more options we have.

We send the confirmation email as soon as a booking is successful. A delay may occur if:

• The email address has a typo or the message is in Spam.
• The bank needs extra time to verify payment.
• The hotel or supplier is still processing the reservation.
• The booking was made within 24 hours of check-in and requires manual confirmation.

If the email has not arrived, contact our support team—available 24 / 7—and we will confirm your booking.

Entered the wrong email on a “Book on Wego” reservation? Contact our support team and we will update the address and resend the confirmation.

If the booking was completed on a partner site, request the change directly with that partner.

We partner with global room suppliers, so a hotel may not see your booking in its system right away.

If this happens:

• Provide the front desk with your full name (as on the booking) and the supplier reference from the voucher—this may differ from the Wego reference number.
• If available, share the hotel confirmation number.

If the reservation still doesn’t appear, contact our support team. We will coordinate with the hotel and confirm your booking.

At Wego we show the real value of travel and make planning simple. As a travel metasearch engine, we scan hundreds of airlines, hotels, and agencies at once so you can see the best prices in one place.

How this works:

• Enter the flight or hotel you need.
• View live prices from multiple providers side by side.

Choose the deal you like; we send you to that provider to book and pay.

Each time we run a search, we pull live prices from our partners. For a short period we reuse those results for similar searches to keep things fast, then refresh the data to ensure accuracy.

This balance delivers quick searches and up-to-date fares you can trust.

We show the prices exactly as we receive them from our partners, but occasional differences can still occur.

• Partner-controlled rates
• Airlines, hotels, and booking sites set and update their own prices; we simply display them.
• Device-specific hotel deals
• Some partners push mobile-only discounts that won’t appear on desktop. Checking both phone and computer can uncover a lower rate.
• Real-time flight updates
• Flight fares may shift as partners refresh inventory or seat availability.

We suggest comparing a few options before you book to lock in the best price.

Smart ways to save on Wego

Hotels

• Sign in for member rates

Logged-in users unlock partner prices, including Book on Wego deals that aren’t shown publicly.

Flights

• Book early

Fares—especially on low-cost carriers—tend to climb 30, 14, and 7 days before departure.

Stay flexible

• Full-service airlines may price round-trip itineraries, Saturday-night stays, or week-long trips lower than two one-way tickets.

Bonus tip

• Try Nearby Airports (iOS and Android) to check alternate routes; switching airports can cut the price significantly.

Turn on Wego price alerts and let us track fares for you.

How it works

• Filter your search by budget, location, cabin class, and travel dates.
• Enable notifications; we alert you when prices meet your target.
• Book as soon as the fare drops.
• Set a price alert
• Open Account in the app.
• Tap Price Alerts and enter destination, dates, and currency.
• Choose to receive alerts in-app or by email.

We’ll monitor prices and notify you the moment a match appears.

We currently do not offer visa assistance.

For the latest visa requirements, we recommend:

• Contacting the embassy or consulate of your destination
• Checking the destination’s official government website

Each traveler is responsible for securing all required documents and visas before departure.

Visa requirements differ by destination, traveler’s nationality and visa type, but embassies commonly ask for:

• A valid passport
• A completed visa application form
• Recent passport photos
• Proof of travel—flight and hotel bookings
• Proof of funds—recent bank statements
• Travel-insurance certificate
• A purpose-of-travel or invitation letter

Always check the latest list of requirements on the destination’s embassy or official visa website before applying.

Visa processing times vary by:

• Destination country
• Visa category
• Season and application volume

They can run from three days to several weeks. We apply well before the planned departure to avoid last-minute issues.

At Wego we do not offer visa services, express or otherwise.

For urgent trips we contact the destination’s embassy or consulate. They provide the latest details on requirements, processing times, and rush-visa options.

Each traveller is responsible for securing the correct documents before departure, so always confirm current visa rules and timelines before finalising plans.

If a visa application is rejected, the embassy or consulate usually states the reason. You then have a few options:

• Reapply with updated or additional documents
• Appeal the decision, if the destination allows appeals
• Apply for a different visa category

Always review the rejection notice carefully and consult official sources—or a visa specialist—before submitting another application.

Most countries require a passport valid for at least six months after arrival. Some accept three months—or even less—depending on nationality. Always confirm the exact rule with the destination’s embassy before we travel.

Mandatory fields for booking a flight:

• Full name exactly as on the passport
• Date of birth
• Passport details for international trips
• Email address and phone number
• Payment information
• Travel dates and destination

Some airlines may also request a visa number or frequent-flyer details, so keep those ready.

Airport transfers are easy on Wego.

• Open Airport Transfers on the site or app.
• Enter pickup and drop-off points (airport, port, or hotel), travel date, time, and passenger count.
• Select Search to view options—from shared minivans to economy and business sedans.

Choose the ride that fits, and we’ll confirm it for a smooth, hassle-free journey.

Manage your airport transfer in three simple steps:

• Open our self-service portal.
• Enter the booking code from your confirmation email and your last name.
• Review, change, or cancel the reservation.

For more details, see the Airport Transfer FAQ.

Flight prices move fast. Airlines control their fares and seat inventory, and nothing is locked in until the ticket is issued—prices can change even mid-booking.

When you find a fare that fits, we recommend securing it immediately.

Currently, we do not offer a formal Trip Guarantee. However, we’re actively exploring ways to provide additional protection and peace of mind for our travelers in the future – so stay tuned! In the meantime, our Customer Support team is available 24/7 to assist you with any issues or concerns before, during, or after your trip.

We work only with vetted travel vendors—airlines, hotel suppliers, and online agencies that meet our quality and service standards before their offers appear on Wego.

For added assurance: Check the provider’s ratings and reviews. Read the booking terms before confirming. Our support team is available 24 / 7 if you have any questions.

Our support team is available 24 / 7 for urgent issues. Contact us through any support channel; we prioritise urgent requests and resolve them as quickly as possible. If your trip starts within 24 hours, call us directly for the fastest assistance.

If the site does not load or features are missing, a technical issue or maintenance may be under way.

• Troubleshooting
• Refresh the page.
• Clear your browser’s cache and cookies.
• Try a different browser or device.

If the issue persists, contact our 24 / 7 support team and we will resolve it promptly.

If the Wego app isn’t working, it may be undergoing maintenance or an update. Try these steps first:

• Restart the app.
• Check for an update in your app store.
• Verify that your internet connection is stable.

If the problem persists, contact our support team—available 24 / 7—and we’ll investigate.

Your e-ticket is also your receipt. If you need another copy of the confirmation email, contact us and we will resend it with the electronic ticket attached. For security, we accept payments only from a card in the passenger’s name and with a billing address that matches the card.

The price we display at booking normally covers the room rate and taxes. Some hotels add local fees at check-in, such as:

• City or tourism tax
• Resort fees
• Incidentals like minibar or parking

Review the hotel’s terms during booking—or contact the property—to confirm any extra charges.

Changes are possible, but fees and fare rules come from the airline, not Wego. When we receive a change request, we quote the total cost before confirming anything. All charges follow the airline’s policy for your ticket. Review the full Terms & Conditions on the booking page.

For questions, contact our 24/7 support team.

We accept the major payment methods needed for a smooth checkout:

• Credit and debit cards (Visa and Mastercard)
• Visa- and Mastercard-issued debit cards
• Tabby for installment payments

Available options appear on the site or app after you select a product. Credit-card payments may include a small surcharge, shown in full before you confirm the booking.

If a payment fails, it is usually for one of these reasons:

• Incorrect or expired card details
• Confirm the card number, CVV, billing address, and expiry date. Insufficient funds or card limits
• Check the account balance and daily spending limit, especially for debit cards. Bank security blocks
• The issuing bank may flag the transaction. Contact the bank to approve or clarify the charge.

If the payment still won’t process, contact our support team and we will help resolve it quickly.

We protect every payment on Wego with industry-standard encryption. Card details are fully encrypted and never shared with third parties. SSL (Secure Socket Layer) secures all data in transit. With these safeguards in place, you can book on Wego with confidence.

To unlink our Wego account from Facebook:

1. Open Facebook › App Settings.
2. Under Active Apps and Websites, locate Wego.
3. Select Remove.

After removal, the Wego account is no longer connected to Facebook.