Book On Wego – Frequently Asked Questions

An e-ticket is an official Electronic Travel Document which contains information about your travel, ticket numbers, payment details, fare terms, policies of carriage etc. Wego shall send you a Booking Confirmation and E-ticket which contains the complete itinerary information. This is your travel document which can be presented at the Airport and at the time of check-in.

An airline PNR is the Passenger Name Record  and is the reference for the particular booking that is logged in the Airline Reservation System. An Airline will be able to assist you with the help of this number.

You can make a flight enquiry directly on the Airlines’ website using your Airline booking reference. It is best to keep a track of your flight status information and avoid unnecessary snags later.

You can check your booking details on the Manage Preferences tab on our Website or alternatively login to the Airline website for re-confirming the flight status.

Within minutes of booking the tickets, you would receive a Booking Confirmation from Wego followed by the E-tickets on the email id used for the booking.

Your booking confirmation is automatically sent to the email address updated at the time of booking. If you have not received your booking confirmation, it’s possible the email id provided was incorrect. Some email servers may also classify these types of emails as Spam so please check your spam folder as well. You can always contact us and we will send you a new booking confirmation. Please note that it is very important that you provide a correct email address during the booking process since we use this to give you notice of any changes in the flight schedule or other changes related to your booking.

Wego will send you regular status updates on any changes that take place on your booking . At the same time, we recommend you to check on the corresponding airlines’ site using your Airline booking reference number to avoid unpleasant snags.

Once you have received the electronic ticket , your flight booking is confirmed on the Airline system and you can check your booking in the Manage Preferences centre on our portal.

Call us in case you want to book separate Infant tickets. Travellers’ within the age of 2years are Infants. An infant traveller must be accompanied by an Adult and the ticket can be purchased as Infant on Lap or Infant with a Seat.

Infant can be booked on our website, only if accompanied by an adult.

Infants in laps usually ride for nominal fee on domestic flights, however, a ticketed fare is charged on most international flights. The ages of children/infant travelers are based on their age at the time of travel and not when booking.

You can refer to the Conditions of Carriage for detailed and the most updated information.

Kindly call us well in advance(72 hours at least) for any specific seat assignments . Any special service requests are subject to confirmation from the concerned Airline and may incur charges as levied by the Airline.

The ‘Fare Rules’ section is very important to read because you must know the specific rules regarding the fare that you are considering booking. Certain fares have cancellations and amendment restrictions and it is important to be clear before proceeding with the Booking. Rules will differ from result to result and are laid down by the airline for a particular fare.

Photo Identification that can be used by the passenger includes.

• Passport (most preferred and mandatory for International Travel)
• Government Issued ID-Card.

It is important that the name on the E-Ticket matches the name on the photo identification presented for travel, else the passenger could be denied boarding.

The different types of trip you can book with us on our Wego site are :

Round Trip meaning you will fly from one location to another, and then back to the first location.

One way meaning you will fly from one location to another, and will not return to the first location.

Multi-City means you will visit several locations and therefore need to choose flights between each of those locations.

Direct flight bookings are described as :

Direct Flights are where two cities are connected by a single aircraft. Thus flights with none, one or more intermediate stops, but with no change of aircraft are known as direct flights.

Direct Non-stop flights are generally the shortest in duration followed by direct flights with stops.

If the duration of transit is longer than 48 hours and thus involving a break in journey, is termed as a stopover. The cheapest international fares restrict en route stopovers. Higher fare levels may permit stopovers.

We have the following flight booking options available on our site:

Nonstop flights only – Check this box if you want to see fares only for flights that do not stop or change planes at one or more airports before you reach your final destination.

No plane change flights – These flights may have up to 2 landings and departures , not disclosed upon booking. There will be no change of planes.

Connecting flights – Flights may have one or more landings and departures. Passengers will have to disembark the plane and re-board another flight.

The availability and/or price of the flight selected can change, if not booked promptly. While we provide the most updated results on available flights and fares for our users, the Airlines ultimately reserve the right to modify their flights at any given point in time and fares are not guaranteed until ticketed.

Yes. You can find the full list of our support numbers here.

Yes you can. Please select our Multi city booking option and fill in your flight information accordingly.

The search results page will display the base fare amount for each flight option you would like to book.

Taxes and fees can be displayed on the search results page by clicking the taxes link located under the base fare. The total cost, including an exact break-up of Taxes and Fees will also be displayed once you select Book to complete the purchase process.

Fares available from the Airline are dynamic hence cannot be guaranteed until Ticketed.  Our competitive and low fares require immediate booking and purchase. Also as per the Airline regulations its prohibited to hold reservations.

WegoFares allows booking upto 9 passengers at one go. However, if you have a larger group, please give us a call and we will assist you further.

Please be sure to check the “spam” or “junk” mail folder as our email may have been filtered as unrecognised.

If your confirmation email is still not found, please log in to Wego.com and click the “Manage my Booking” tab — you should be able to see your booking there.

If you still face difficulties, kindly contact us using the numbers listed on our Contact Us page. Please also add [email protected] to your allowed sender list/address book to ensure our emails arrive in your inbox.

Please call us for any changes or cancellation and keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.

Any Change or Cancellation request may incur additional charges per passenger, as per the Fare rules and policies advised by the Airline

When changing your e-ticket, a number of points may apply including the following:

• Change penalties for making the requested changes
• A difference of fare or taxes resulting from a higher fare rate
• A service charge from Wego which could be applied for making the changes.

Wego will share an email notification on any changes on the booking.  Airlines could make changes and we may not always be advised of these changes. It is best if you reconfirm your itinerary directly with the airline 72 hours prior to departure.

If an airline has changed your flight schedule without your request, you will not be charged any fees or penalties for that change.

Once you have accepted a schedule change from the airline (either by speaking with a representative of the airline or with one of our agents), any future changes, requested by you, may require payment of applicable penalties and/or fees according to the Fare selected.

Please contact our support team using the numbers listed on our Contact Us page.

Please log on to Wego.com and click on “Manage Preferences” located on the top right of the home page. On the “Booking History” section, you will be able to see your purchased trips. For any further assistance, please contact us using the numbers listed on our Contact Us page.

Typically, partially used tickets do not have any value, but you can contact us. We would check the fare policies and advise.

If your tickets are unused because the traveller did not show up on time to catch the flights, the unused tickets have no value.

If a flight has been cancelled before departure, please contact the issuing airline and re-book your new flight, following the airline’s rules and restrictions. The Airline contact number can be found here.

A new passenger can only be added by making a new booking. Please have the flight details of the original booking ready while making the new booking so that you can select the correct flights. Please note that fares can change every day, we cannot guarantee the availability of the original prices of booking on the same flight.

Please contact us immediately. After your reservation has been confirmed, changes or cancellation do incur a fee.

Changes: Fees & Fare policies vary from booking to booking and charged as imposed by the Airline. We will advise you of the total additional charges based on the change request. See our Terms & Conditions on the booking page for more information.

Cancellations: All cancellations must be made in writing. Cancellation fees vary and also depend on when you cancel an already confirmed booking. See our Terms & Conditions for more information.

Under special circumstances, Airlines may agree for a FULL REFUND, within 15 days if you have to cancel your Travel due to illness or death of a passenger or first-degree family member. Again this is completely dependent on the Airline discretion and requires proof and documentation.

Your check-in and carry-on baggage information are already available on the e-ticket we share with you. For detailed information on the restrictions please check here

If you are traveling with your pet, please contact the airline directly for detailed information.

Here are some general guidelines:

• Traveling with a pet, other than a guide dog, requires special handling by the airline.
• Pets in the Cabin are limited by size and the number allowed on each flight.
• Another alternative, your pet may travel in the baggage compartment on your flight.  However, each airline has certain restrictions, depending on the anticipated temperature in the baggage compartment.
• Fees apply to transport the pet in the cabin and cargo areas.
• Health certificates are required by all shippers of pets Check with your Veterinary for details.

 Many airlines restrict certain breeds, such as pug-nosed dogs (pugs, Pekingese, boxers) and cats (Persians) that might find it especially difficult to breathe at high altitudes.  Be sure to ask the airline.

For domestic flights, you will need your Boarding Pass, any government, or a state-issued photo ID such as a driver’s license or passport along with a copy of your itinerary/trip details.

Please note that a valid passport is required for all air travel outside of the United States. In addition to a passport, many countries require a visa for entry. Please click here to obtain the most current entry requirements for your upcoming trip or apply for a visa or a passport.

Please click here to determine if you need a travel visa for the specific nature of your travel.  Wego would not be responsible for tickets purchased without prior entry requirements, we request you to contact the specific consulate(s) for the most accurate entry requirements

Occasionally Airlines do make changes to their flight schedules to accommodate changes in equipment, routing, or capacity.

Some of these changes are minor and may involve a change of aircraft, flight number, or a slight change in departure and/or arrival time. Sometimes the changes are more severe and result in a change to the departure city, arrival city, date of travel, or even discontinued service to your destination city.

Wego will make every effort to notify you if your reservation is impacted by an airline schedule change. Since schedule changes can occur at any time, we strongly encourage Travellers to verify departure times and flight numbers directly with the airlines 24 to 72 hours prior to departure. Click here for a list of airline contact numbers.

If a major schedule change has occurred and the new flight(s) are unacceptable, please reach out to us using the numbers listed on our Contact Us page. Wego will contact the airline on your behalf and discuss your available options. Please note that all options are provided at the discretion of the airline.

Please click here to determine the need for a travel visa for your trip abroad. It is important to know your requirements and apply well in advance since each country has different requirements based on your nationality.

Note – Your tickets may not be refundable if you are not allowed to travel due to a lack of travel documentation.

Transit Visa – Many countries require a visa if you are changing flights in that country. Please click here to determine your requirement and apply for a transit visa, based on your nationality

You can add Wego Protect when you are booking your international or domestic flights using the Wego app or website.

When you get a quote, be sure to check your protection inclusions as they may differ depending on your home country or destination. If you have already purchased protection, you can check your protection wording at any time by logging in to your XCover Account with the email that you used to book your flight. Common benefits can include:

• Emergency Medical and Expenses Cover for emergency medical treatment, hospital visits and evacuations/repatriations, including a daily allowance for hospital and other medical fees. This includes expenses due to COVID-19 (for 65 years of age or under).
• Trip Cancellation Cover for reimbursement if you or your travel companions have to cancel due to illness or injury, including eligible COVID-19 circumstances.

Claims arising from pre-existing medical conditions are generally not covered. You also wouldn’t be covered if you don’t wish to fly or change your mind on your flights. Instead, check your flight confirmation for instructions on how to amend your itinerary. You can view your protection wording at any time in your XCover Account. To log in, use the email that you used to book your flight.

Wego Protect covers you if you fall ill with COVID-19 and can’t travel, or if your travels are cut short due to a positive COVID-19 test. You are also covered for other medical emergencies that aren’t related to COVID-19, as well as dental emergencies.

You can read the protection documents for full details of what’s covered for your trip when you get a quote.

Wego Protect covers any travelers that are listed on your booking at the time of purchase. Once your protection is booked and active, we are unable to add extra travelers to it. For more information about your coverage, you can view your protection wording at any time by logging in to your XCover Account with the email that you used to book your flight.

There is an excess or deductible on certain sections of your protection. To check your excess, you can view your protection wording at any time by logging in to your XCover Account with the email that you used to book your flight.

To make a claim, visit xcover.com/claim and click Make a Claim. If you’re not already logged in to your account, you’ll be prompted to do so. Once you’re logged in, fill out the online claim form to submit your claim. You should receive email confirmation and further instructions from XCover or our third-party claims partners within a few days. For more information about XCover’s quick and hassle-free claims process, check out xcover.com/claim.