Wego Fares Terms and Conditions

The words of which the initial letter is capitalised have meanings defined under the following conditions. Definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions Flights Terms and Conditions:

The term ‘Wego’ may be referred to as either ‘The Company’, ‘We’, ‘Us’ or ‘Our’
Wego Travel Pte Ltd, are the legal owners of the website. Our registered address is:
1 Harbourfront Place, HarbourFront Tower One, #18-04 Singapore 098633.
‘Device’ means any Device that can access Our Services such as:
Computer, PC or Mac
Mobile/Cell Phone or a Digital Tablet.
Watch or any Device that is capable of accessing Our services.
‘Reservations’, ‘Tickets’, or ‘Bookings’ refers to the items that Wego offer as paid Services.
‘Confirmation’ means your commitment to pay in full for any of the Reservations, Tickets, or Bookings that you have requested to purchase from accessing Our Services.
‘Service’ refers to the Website, or Application that you use to access Wego to request a Reservation, Ticket or Booking for a flight and or related Services that We may offer.
‘Flights Terms’ and ‘Conditions’ (also referred as ‘Terms’) mean these ‘Terms and Conditions’ that form the Agreement between You and Us regarding the use of Our Services.
‘You’ or ‘Your’ means the individual accessing or using Our Services, or the company, or other legal entity on behalf of which, you as an individual are accessing Our Services on behalf of.

Acknowledgement

These are the Flights Terms and Conditions under which Wego provides to You Our ‘Flight Booking and Reservation Services’. These Terms are in addition to the Wego site Terms ‘Terms of Service’ which can be found at <https://company.wego.com/terms-of-service/>. In cases of any ambiguity between either such Agreements, Wego reserves the right to amend either the ‘Flights Terms and Conditions’ along with Our Terms of Service and publish such changes, will display the rights and obligations of all of Our users of Our Services.

Your access and continuing use of Our Services is based on the condition that you accept and agree to comply with all of Our Terms and Conditions. You hereby agree to be bound by them. You understand that you are solely responsible for the required payments and all documents, and agree to provide all that is requested by the date given or upon request in order to access Our Services. If You disagree with any of these Terms and Conditions then You may not access Our Services.

You confirm that You are over the legal age of 18 years, and are able to enter into a legal contract with Us. We do not permit any person under 18 years of age to use Our Flight Booking Services to commit to a Booking, Ticket or Reservation or Service that We provide.

Your access and use of Our Flight Booking Services is on the basis of Your acceptance and compliance with Our companies ‘Data Privacy Policy’. Our policies describe the procedures on the collection, and the use and disclosure of Your personal information. Our Application or Website tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing of Booking

By Placing a Booking through Our Services, You warrant that;
(i) You are legally capable of entering into a binding contract.
(ii) That You are aware that You are required to supply to Us certain mandatory information that is relevant to Your Booking. This includes without limitation, Personal Identifiable Information.
(iii) You hereby consent for Us to store, transmit and utilise the Personal Identifiable Information that we are required to collect to provide Our services in Placing of a Booking with a Travel Supplier. This also includes without exception all the requested information by banks and other financial institutions that relate to the financial transactions that are required to facilitate the Placing of a Booking.
(iv) Information that is requested for the Placing of a Booking includes:
Your Full Name, and Contact Details including a Phone number and Email Address.
Your Nationality (as per your travel documents) including Your Date and Place of Birth.
Some destinations and or airlines may require You to submit additional information known as Advance Passenger Information this may include:
Your Passport or Other Related Travel Documentation
A copy of Your payment card along with the associated billing and residential address may be requested from certain cities.
Failure to provide any such information or documentation when requested may result in Our inability to place a booking with a Travel Supplier.
(v) Wego will not be liable for any such failures in connection with failure to provide adequate documentation for the placement of a booking.

You represent and warrant that:
(i) You have the legal right to use any of the credit or debit card(s) or any of the other payment method(s) utilised in connection with any of Our Services.
(ii) The information that You supply to Us is true, correct and complete.
By submitting such information, You grant Us the right to provide this information for payment processing by third parties for purposes of facilitating the completion of placing your Order. In certain circumstances it may be necessary for your transaction to be processed or charged by an airline or an IATA ticket fulfilment partner.
(iii) The Personal Identifiable Information that you provide is accurate and matches your travel documentation. You grant Us the authority to provide, store and transmit this information to facilitate the placing of Your booking and the required authorities as may be required by law.

International Travel
If you are travelling to an international destination, please ensure that your Passport and/or your official Travel documentation is valid for your entire journey, including any transit points or intermediate stopovers. For most countries you require a minimum of six months validity and at least two empty pages in your passport. YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA. Wego is not responsible for passports, visas or other travel documentation; please consult and/or check with the embassies or consulates of all of the countries in your journey.

Your Order Cancellation Rights

Wego understands that there are many reasons to cancel a flight and that in the majority of cases people cancel out of a necessity to do so. Wego will use will provide to all of our customers
Processing times for refunds varies for every booking and shall be done at the earliest on receipt of the request.
Refunds for partially utilised tickets (for eg:- ticket booked for a return journey and used for just one way) may take longer.
Any refunded amount must be credited back to the same account using the same method of payment from where the payment was made. For example, if you have used a credit card, Wego will make an appropriate charge reversal and if it’s a debit card, the amount will be credited. Cancellation charges are levied as per the airlines policy.

It is important to take note that banks or financial institutions may deduct service fees which covers possible Foreign Exchange (FX) charges where applicable. For eg: If you have booked in AED currency and have utilised a bank card with SAR currency, there then would be a Foreign Exchange (FX) rate and possible fees involved in the conversion of SAR to AED. Foreign Exchange (FX) rates are updated daily from official sources and you should contact your bank should you require any additional information.

Wego is an online travel company which provides users an easy to use interface where customers have convenient access in multiple languages and currencies to place bookings with airlines and other travel providers. Wego will only be able to process or provide any refunded amount only if the same have been refunded by the respective airline/s. Refunds especially for partially utilised tickets takes on average 30 days for the respective airlines to process any eligible refunded amounts. If you have purchased any ancillary items such as special meals or seating requests these are generally deemed as non-refundable. In the event of circumstances wherein an airline discontinues its operations, Wego will not be accountable for the same, a decision on such refunds will be taken as per the airline’s stance and statement.

Denial of Boarding

Customers must comply with all rules and regulations that an airline may impose that includes without limitations customs and immigration procedures and any relevant legislation that they may implement.
Citizens of India, Bangladesh, Nepal, Pakistan and Sri Lanka require an OK to Board status in the PNR or you will be denied boarding. Each carrier sets out its own restrictions in relation to the carriage of pregnant passengers. Customers must double check with the respective airlines to avoid being refused carriage. Infants must be accompanied by an adult that is of the minimum age of 18 years. Wego will not be responsible whatsoever for any denial of boarding.

Hajj and Umrah

Hajj or Umrah flights are all shown as 4-digit flight numbers which operate to and from Jeddah and Madinah. These services are for GCC nationals (excluding Saudi nationals) or for passengers holding a valid UMRAH or HAJJ visa only. Passengers without a Hajj or Umrah visa will be denied boarding this includes Saudi nationals who have other flight options. To obtain a Hajj visa you are required to hold a valid return ticket with entry and exit into Saudi Arabia via Jeddah or Madinah international airports only. Muslims who are not on a Hajj or Umrah visa may not enter Jeddah or Madinah during the Hajj period but can enter via Riyadh or Dammam. Non-muslims may not enter Saudi Arabia during the Hajj period.

Schedule Changes

Wego has no control over schedule changes and accepts no liability for them. If the airline alerts us to a change in your schedule we will advise you by email using the email address you have provided whilst placing your booking. If the flight where the schedule change has occurred is within 72 hours We will endeavour to make contact with you via the phone number you have provided during the booking process. After you have departed it is your responsibility to check with the airline that any onward booked flights that you have are operating as per the schedule provided. We strongly recommend that you double check each service 72 hours prior to departure.

Availability, Errors and Inaccuracies

Wego’s platform acts as an intermediary application that is displaying content provided to us from travel providers. We do not hold any inventory and have no control over issues such as flights being overbooked or flights being sold out for a specific fare advertised. Wego takes no liability for such or similar related issues. If you believe that there is a genuine error with the availability, or the accuracy of the displayed pricing please contact our customer support team to verify the issue.

Special Requests

Wego is very happy to assist all of our customers with special requests in relation to Placing a Booking, this includes but not limited to services such as; Adding Frequent Flyer Numbers, Meal Requests, Seating Requests, Wheelchair Assistance, Meet and Assistance, or Special Services that may be offered to elderly or physically challenged passengers. All Special Request Services are purely on a request basis only. Whilst We endeavour to ensure that your requests are provided by the appropriate travel supplier under no circumstances shall Wego be held liable for the same. No compensation or damages will be paid or claimed for against Wego for any omission, or for a failure to request or supply any Special Request whatsoever.

Payments and Fraud

PAYMENTS

1. Credit Card Details

You agree that the credit card details provided or used for Wego’s services must be correct and accurate. You shall not use a credit card that is not lawfully owned by you, or whose use is not authorized by the lawful owner. You further agree and undertake to provide correct and valid credit card details.

2. Payment Fees

Some forms of payment may be subject to a surcharge. This will be specified at the time of booking and is usually calculated as a percentage of the booking cost.

A non-refundable processing fee may also apply at checkout. This fee will be displayed clearly before payment and cannot be refunded in the event of a booking cancellation, modification, or refund request. By completing your payment, you acknowledge and accept that this fee is non-reclaimable.

3. Payment Currency and Foreign Exchange (FX)

Prices are displayed and charged in the currency you selected. Depending on your card issuer, you may be charged additional bank fees or foreign currency conversion charges.

Example: If you book in KWD currency and use a card issued in SAR currency, your bank will apply FX conversion rates from KWD to SAR. Some countries may also apply additional surcharges for cross-border transactions.

You can contact your bank to understand any charges that may apply. Wego accepts no liability or responsibility for any bank surcharges, FX rate differences, or conversion-related costs.

FX rates may fluctuate. Display currency (used for reference on our platform) may differ from the final payment currency charged. Wego may show indicative conversion rates for convenience, but all payments and refunds are processed in the original booking currency.

4. Refunds

All refunds are processed back to the original payment channel used during booking.

Credit/Debit Cards: Refunds are made via charge reversal or direct credit to the same card used.
Processing Time: Wego initiates refunds within two (2) working days. The time for the amount to appear in your account depends on your issuing bank — usually between 15–20 working days, and up to 30 days for Mada or certain local bank transfers (such as in Pakistan).
Alternative Refund for Mada Payments: To expedite refund processing, Wego may, at its discretion, refund customers who paid via Mada using their registered STC Pay wallet if available.
Deductions: Cancellation charges, Wego fees, cashback, or discounts applied to the booking may be deducted from the refund amount.
Foreign Exchange Refunds: Refunds are always processed in the original booking currency. If your card’s billing currency is different, your bank may apply its own FX conversion rates and surcharges when crediting the refund. Wego does not impose or control these bank charges.

Wego accepts no liability for any delays, deductions, or additional fees imposed by banks or payment processors.

5. Card Installments

Wego offers customers the option to pay for their orders in monthly installments through selected card issuers.

Eligibility & Scope: Wego reserves the right to set minimum order amounts for installment eligibility and to limit or withdraw this service without prior notice.
Cross-Border Restriction: Installments are unavailable for cross-border transactions unless specified otherwise.
Issuer’s Discretion: Approval, tenure, pre-closure, and any incidental terms are at the sole discretion of the issuing bank. Wego has no role in this process. In the event the installment plan is not approved, the full transaction amount will be charged. For any inquiries or disputes, the cardholder is required to contact the issuing bank directly.
Processing Time: Conversion to installment plans is typically processed within two to three (2–3) business days from the transaction date.
Fees and Charges:
- Monthly Bank Fee/Interest: The issuer may charge a monthly fee based on the total order amount and tenure length.
- One-Time Processing Fee: Some issuers may also charge a one-time processing fee. These fees are charged directly by the issuer, and Wego does not receive any portion of them.
Refunds/Cancellations: Wego will process refunds in accordance with its refund policy. Customers should contact their issuer regarding installment plan closure, pre-closure penalties, or any additional charges arising from cancellations or refunds.

Installments offered are governed by the terms and conditions of the respective issuer.

6. STC Pay (for KSA)

Eligibility: You must be a resident of the Kingdom of Saudi Arabia and at least 18 years of age to use STC Pay.
Use of Wallet: When selecting STC Pay as a payment option, you authorize Wego to debit the purchase amount from your STC Pay wallet linked to your account. Ensure sufficient balance and accurate payment details.
Applicable Terms: Payments through STC Pay are governed by STC Pay’s terms and conditions, including any transaction limits, fees, and security requirements published on the official STC Pay website.
Payment Authorization: By choosing STC Pay, you authorize Wego to process your payment through STC Pay. Wego is not responsible for any delays, errors, or failures caused by STC Pay or any third party involved in processing payments.
Refunds and Cancellations: Refunds are processed according to Wego’s refund policy. If eligible, the refund amount will be credited back to your STC Pay wallet or another method at Wego’s discretion. For issues related to STC Pay transactions, please contact STC Pay support directly.
Privacy and Security: Your personal and payment data are handled in accordance with Wego’s Privacy Policy and STC Pay’s policies. You are responsible for keeping your STC Pay credentials secure and must promptly notify Wego or STC Pay of any unauthorized use.
Limitation of Liability: Wego makes no warranties regarding the performance of STC Pay. Wego is not liable for indirect, incidental, or consequential damages arising from the use of STC Pay.
Governing Law: These terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes shall be subject to the exclusive jurisdiction of Saudi courts.

7. Fraud Management

If your booking or account shows signs of fraud, abuse, or suspicious activity, Wego may cancel any travel or service reservations associated with your name, email address, or account, and may close any related Wego accounts.

If fraudulent activity is detected, Wego reserves the right to take necessary criminal and/or civil legal action. You may be held liable for monetary losses, including litigation costs and damages.

To contest a cancellation, suspension, or account closure, please contact Wego Customer Care.

Wego reserves the right to take any steps necessary to ensure the security and integrity of its systems and customers. This includes verifying the authenticity and validity of bookings or transactions placed through its platform.

8. Disclaimer and Limitation of Liability

Wego and its subsidiaries do not accept liability for any loss, damage, cost (including legal costs), expenses, indirect loss, or consequential damage of any kind that may arise from your use of this service.

9. Miscellaneous

You may not assign, delegate, or transfer your rights or obligations under these Terms.
Wego’s failure to act on any breach does not constitute a waiver of its rights.
These Terms are governed by the laws of Singapore, and disputes shall be subject to the exclusive jurisdiction of the courts in Singapore, unless otherwise stated (e.g., for STC Pay transactions).
If any provision is found invalid or unenforceable, it will be replaced with a valid one that most closely matches the original intent.
These Terms, along with the Privacy Policy, constitute the entire agreement between you and Wego and supersede all prior or contemporaneous communications, whether oral or written.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Us. We have no control over their content, or privacy policies and we assume no responsibility for content, privacy policies, or practices of any third party websites or services. We shall not be responsible or liable, directly or indirectly, for any damages or loss caused or alleged to be caused by or in connection with the use of or reliance on any product, goods or services, that are available on or through, any such website, or third party link.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised
of the possibility of such damages and even if the remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages. In any such case each party’s liability will be limited to the greatest extent enforceable under the applicable law.

Governing Law

The laws of Singapore, excluding its conflicts of law rules, shall govern these Terms and Your use of Our Services. Your use of our Services may also be subject to other local, state, national, or international laws.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

Severability and Waiver

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Translation Interpretation

These Terms and Conditions are written and defined in English text only, and in any cases of a dispute only English text shall prevail.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, you are to stop using Our services.

eSIM

If the purchase of the service includes a free eSIM with a limited amount of data (up to 1 gigabyte – GB) for a limited amount of time (48 hours from the moment the user downloads their first megabyte – MB). The offer is valid if the activation of the eSIM is done within 7 days from the beginning of Wego’s service via our partner Kolet SAS and its mobile application. For more details, refer to Kolet’s Terms and Conditions.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: [email protected]
By visiting this page on Our website:
By phone Singapore +65 6692 0868 Monday – Friday 0900 – 1700 hrs
Customer Service centre in Cairo is open 24 x 7
By mail: 1 Harbourfront Place HarbourFront Tower One
#18-04 Singapore, 098633