How do I make a claim?

To make a claim, visit xcover.com/claim and click Make a Claim. If you’re not already logged in to your account, you’ll be prompted to do so. Once you’re logged in, fill out the online claim form to submit your claim. You should receive email confirmation and further...

Is there an excess?

There is an excess or deductible on certain sections of your protection. To check your excess, you can view your protection wording at any time by logging in to your XCover Account with the email that you used to book your flight.

Who is covered by Wego Protect?

Wego Protect covers any travelers that are listed on your booking at the time of purchase. Once your protection is booked and active, we are unable to add extra travelers to it. For more information about your coverage, you can view your protection wording at any time...

Is COVID-19 covered?

Wego Protect covers you if you fall ill with COVID-19 and can’t travel, or if your travels are cut short due to a positive COVID-19 test. You are also covered for other medical emergencies that aren’t related to COVID-19, as well as dental emergencies. You can read...

What’s not covered?

Claims arising from pre-existing medical conditions are generally not covered. You also wouldn’t be covered if you don’t wish to fly or change your mind on your flights. Instead, check your flight confirmation for instructions on how to amend your itinerary. You can...