Terms of Service

1. Limitations on Use

You agree that you will use the Services solely for your own personal, non-commercial, lawful purposes, and in accordance with these Terms. You will only use the Services to make legitimate inquiries, reservations or purchases, and not for any purpose that is unlawful or prohibited by these Terms, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You further agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Services and will not send automated queries of any sort to the Services.

2. Changes

Wego reserves the right to modify or terminate the Services from time to time, for any reason, and without notice, without liability to you, any other user or any third party. Wego reserves the right to change these Terms in the future and asks that you review these Terms from time to time so that you will be aware of any changes. A copy of the current Terms will be readily accessible at our web site at www.wego.com. Your continued use of the Services following any change will be subject to the Terms in effect at the time of your use. Except as expressly described in this Section 2, you and Wego can only modify these Terms in a written document signed or otherwise accepted by you and by us.

3. Privacy

The Wego privacy policy is available for your review at https://www.wego.com/privacy/. You consent to the information practices and disclosures set forth in that policy, and agree that those practices are reasonable.

4. User Account

You may choose to create an account with Wego.com and provide certain data. In consideration of Wego permitting you to use the site, in providing such data, you represent and warrant that the information about yourself is true, accurate, current and complete. You are responsible for maintaining the confidentiality of the password and user ID of your account, and are fully responsible for all activities that occur under your password or user ID. Your account is for your own use only. You may not permit others to use your passwords. You agree to (a) immediately notify Wego of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Wego cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement.

5. Disclaimer of Warranty

THE SERVICES ARE PROVIDED BY WEGO “AS IS” AND YOU USE THEM AT YOUR SOLE RISK. ALL EXPRESS, IMPLIED, STATUTORY AND OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. WEGO DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY WARRANTIES FOR THE SECURITY, RELIABILITY, ACCURACY, TIMELINESS, AND PERFORMANCE OF THE SERVICES. Some jurisdictions do not allow the disclaimer of warranties. In such jurisdictions, the foregoing disclaimers shall apply to the fullest extent permitted by law.

6. Limitation of Liability

UNDER NO CIRCUMSTANCES WILL WEGO OR ITS AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION, TO THE COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOST PROFITS, OR LOST DATA) ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR OTHERWISE, (EVEN IF WEGO OR ITS AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). THIS LIMITATION OF LIABILITY WILL APPLY WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF OR RELIANCE ON THE SERVICES, FROM INABILITY TO USE THE SERVICES, OR FROM THE INTERRUPTION, SUSPENSION, MALFUNCTION, OR TERMINATION OF THE SERVICES. THIS LIMITATION WILL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON THE SERVICES OR RECEIVED THROUGH ANY LINKS DISPLAYED THROUGH THE SERVICES, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED ON THE SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED IN THE SERVICES. SUCH LIMITATION WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW AND EVEN IF WEGO OR ITS AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of liability for incidental damages, consequential damages, or intentional conduct, so the above limitations and exclusions may not apply to you. In such jurisdictions, the foregoing limitations shall apply to the fullest extent permitted by law. IN NO EVENT SHALL WEGO’S LIABILITY TO YOU EXCEED $100 IN TOTAL FOR ANY CLAIM OR CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR OTHERWISE, (EVEN IF WEGO OR ITS AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).

7. Indemnification

You agree to defend and indemnify Wego, its subsidiaries, affiliates, and associated companies and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of (a) your breach of these Terms; (b) your violation of any law or the rights of a third party; or (c) your use of the Services.

8. Trademark Notices

Wego’s logo(s) and slogan(s) are trademarks of Wego. Other product and company names mentioned herein may be the trademarks of their respective owners. Unauthorized use of the Services and/or the materials contained on this website may violate applicable copyright, trademark or other intellectual property laws or other laws.

9. Third-party Providers and Sites

9.1 The third parties offering travel product options, or products or services that are accessible or bookable through the Services are independent contractors and are not agents or employees of Wego or its subsidiaries, associated companies or affiliates.

9.2 You understand the mere fact that the Services displays travel product options, or offer the sale of products or services of certain third parties does not in any way imply, suggest, or constitute any sponsorship or approval by Wego of any such provider or any affiliation between any such provider and Wego. Unless otherwise expressly stated, Wego’s display of specific options does not suggest a recommendation by Wego of the providers or their travel options, products or services.

9.3 You agree that Wego is in no way responsible for the accuracy, timeliness or completeness of information it may obtain on your behalf from these travel product providers or travel deal providers.

9.4 You have to transact with and make payment directly to third party travel service providers or their agents which are displayed by the Services.  Your interaction with any travel product provider accessed through the Services is at your own risk and may be based on terms and conditions imposed independently of Wego by such third parties, and Wego shall have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.

9.5 Furthermore, the Wego owned or branded websites and the Services contain hyperlinks to websites operated by parties other than Wego. Wego does not control such websites and is not responsible for their contents. Wego also does not control the contents of or information published by any third party travel deal provider.  Wego’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

10. Payment

10.1 Credit Card Details
You agree that the credit card details provided or used for Wego’s services must be correct and accurate. You shall not use a credit card that is not lawfully owned by you, or whose use is not authorized by the lawful owner. You further agree and undertake to provide correct and valid credit card details.

10.2 Payment fees
Some forms of payment may be subject to a surcharge. This will be specified at the time of booking and is usually calculated as a percentage of the booking cost.

A non-refundable processing fee may also apply at checkout. This fee will be displayed clearly before payment and cannot be refunded in the event of a booking cancellation, modification, or refund request. By completing your payment, you acknowledge and accept that this fee is non-reclaimable.

10.3 Payment Currency and Foreign Exchange (FX)

Prices are displayed and charged in the currency you selected. Depending on your card issuer, you may be charged additional bank fees or foreign currency conversion charges.

Example: If you book in KWD currency and use a card issued in SAR currency, your bank will apply FX conversion rates from KWD to SAR. Some countries may also apply additional surcharges for cross-border transactions.

You can contact your bank to understand any charges that may apply. Wego accepts no liability or responsibility for any bank surcharges, FX rate differences, or conversion-related costs.

FX rates may fluctuate. Display currency (used for reference on our platform) may differ from the final payment currency charged. Wego may show indicative conversion rates for convenience, but all payments and refunds are processed in the original booking currency.

10.4 Refunds

All refunds are processed back to the original payment channel used during booking.

• Credit/Debit Cards: Refunds are made via charge reversal or direct credit to the same card used.
• Processing Time: Wego initiates refunds within two (2) working days. The time for the amount to appear in your account depends on your issuing bank — usually between 15–20 working days, and up to 30 days for Mada or certain local bank transfers (such as in Pakistan).
• Alternative Refund for Mada Payments: To expedite refund processing, Wego may, at its discretion, refund customers who paid via Mada using their registered STC Pay wallet if available.
• Deductions: Cancellation charges, Wego fees, cashback, or discounts applied to the booking may be deducted from the refund amount.
• Foreign Exchange Refunds: Refunds are always processed in the original booking currency. If your card’s billing currency is different, your bank may apply its own FX conversion rates and surcharges when crediting the refund. Wego does not impose or control these bank charges.

Wego accepts no liability for any delays, deductions, or additional fees imposed by banks or payment processors.

10.5 Card Installments

Wego offers customers the option to pay for their orders in monthly installments through selected card issuers.

• Eligibility & Scope: Wego reserves the right to set minimum order amounts for installment eligibility and to limit or withdraw this service without prior notice.
• Cross-Border Restriction: Installments are unavailable for cross-border transactions unless specified otherwise.
• Issuer’s Discretion: Approval, tenure, pre-closure, and any incidental terms are at the sole discretion of the issuing bank. Wego has no role in this process. In the event the installment plan is not approved, the full transaction amount will be charged. For any inquiries or disputes, the cardholder is required to contact the issuing bank directly.
• Processing Time: Conversion to installment plans is typically processed within two to three (2–3) business days from the transaction date.
• Fees and Charges:
  • Monthly Bank Fee/Interest: The issuer may charge a monthly fee based on the total order amount and tenure length.
  • One-Time Processing Fee: Some issuers may also charge a one-time processing fee. These fees are charged directly by the issuer, and Wego does not receive any portion of them.
• Refunds/Cancellations: Wego will process refunds in accordance with its refund policy. Customers should contact their issuer regarding installment plan closure, pre-closure penalties, or any additional charges arising from cancellations or refunds.

Installments offered are governed by the terms and conditions of the respective issuer.

10.6 STC Pay (for KSA)

• Eligibility: You must be a resident of the Kingdom of Saudi Arabia and at least 18 years of age to use STC Pay.
• Use of Wallet: When selecting STC Pay as a payment option, you authorize Wego to debit the purchase amount from your STC Pay wallet linked to your account. Ensure sufficient balance and accurate payment details.
• Applicable Terms: Payments through STC Pay are governed by STC Pay’s terms and conditions, including any transaction limits, fees, and security requirements published on the official STC Pay website.
• Payment Authorization: By choosing STC Pay, you authorize Wego to process your payment through STC Pay. Wego is not responsible for any delays, errors, or failures caused by STC Pay or any third party involved in processing payments.
• Refunds and Cancellations: Refunds are processed according to Wego’s refund policy. If eligible, the refund amount will be credited back to your STC Pay wallet or another method at Wego’s discretion. For issues related to STC Pay transactions, please contact STC Pay support directly.
• Privacy and Security: Your personal and payment data are handled in accordance with Wego’s Privacy Policy and STC Pay’s policies. You are responsible for keeping your STC Pay credentials secure and must promptly notify Wego or STC Pay of any unauthorized use.
• Limitation of Liability: Wego makes no warranties regarding the performance of STC Pay. Wego is not liable for indirect, incidental, or consequential damages arising from the use of STC Pay.

Governing Law: These terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes shall be subject to the exclusive jurisdiction of Saudi courts.

10.7 Cryptocurrency payment

• Crypto Payments are processed through a licensed third-party payment provider. Wego does not operate a crypto exchange or hold cryptocurrency on your behalf
• Booking is confirmed only after the required blockchain confirmations are received
• Wego will not be responsible if the payment is sent incorrectly (wrong asset, wrong network, missing memo, or incorrect amount). Wego cannot guarantee recovery of incorrectly sent funds
• Cryptocurrency transactions are final upon blockchain confirmation and do not offer chargeback protections similar to credit card payments
• Exchange rates (where applicable) are determined at the time of processing. If payment is not completed within the time limit, the rate may expire and checkout may need to be restarted
• Any blockchain network (gas/miner) fees charged while sending the payment will be borne by the user. Wego does not determine, impose, or receive such fees
• Certain cryptocurrency transactions require identity verification (ID upload) as per regulatory requirements, which are beyond Wego’s control
• Refund eligibility follows Wego’s standard cancellation and refund policies. If approved, refunds will be issued as a crypto refund to an address you provide subject to compliance checks. An email with a link to claim the refund will be sent once the refund is approved.
• Wego will not be held responsible in case the customer enters incorrect address to receive the refund amount
• Due to cryptocurrency price fluctuations, the refunded amount may differ from the amount originally paid.
• Crypto transactions are subject to applicable laws and regulatory requirements. Wego may delay, suspend, or block transactions where required for legal or compliance reasons.
• Wego is not responsible for losses caused by blockchain network delays, congestion, technical issues, exchange rate volatility, or incorrect payment details provided by you.
• Wego may update these terms from time to time. Continued use of Crypto Payments means you accept any updates.
• Wego has an order fulfillment window of 15mins. Booking would not be confirmed if the payment is made after 15minutes. This payment will be refunded to the customer.

11. FRAUD MANAGEMENT

If your booking or account shows signs of fraud, abuse, or suspicious activity, Wego may cancel any travel or service reservations associated with your name, email address, or account, and may close any related Wego accounts.

If fraudulent activity is detected, Wego reserves the right to take necessary criminal and/or civil legal action. You may be held liable for monetary losses, including litigation costs and damages.

To contest a cancellation, suspension, or account closure, please contact Wego Customer Care.

Wego reserves the right to take any steps necessary to ensure the security and integrity of its systems and customers. This includes verifying the authenticity and validity of bookings or transactions placed through its platform.

12. Disclaimer and Limitation of Liability

Wego and its subsidiaries do not accept liability for any loss, damage, cost (including legal costs), expenses, indirect loss, or consequential damage of any kind that may arise from your use of this service.

13. Miscellaneous

• You may not assign, delegate, or transfer your rights or obligations under these Terms.
• Wego’s failure to act on any breach does not constitute a waiver of its rights.
• These Terms are governed by the laws of Singapore, and disputes shall be subject to the exclusive jurisdiction of the courts in Singapore, unless otherwise stated (e.g., for STC Pay transactions).
• If any provision is found invalid or unenforceable, it will be replaced with a valid one that most closely matches the original intent.
• These Terms, along with the Privacy Policy, constitute the entire agreement between you and Wego and supersede all prior or contemporaneous communications, whether oral or written.

14. Book on Wego Supplier Terms & Conditions

Suppliers terms & conditions

Booking.com terms & conditions

15. WEGO TRAVEL VOUCHER — TERMS AND CONDITIONS

These Terms and Conditions govern the issuance and use of Wego Travel Vouchers (“Vouchers”) provided to customers in lieu of monetary refunds following a booking cancellation. By accepting or using a Wego Voucher, you agree to be bound by these Terms.

15.1 ISSUANCE OF VOUCHERS

• A Wego Travel Voucher is issued when a booking is cancelled and the customer elects to retain the equivalent value as a Voucher with Wego rather than receiving a monetary refund.
• Vouchers are issued in the same currency as the original booking.
• The Voucher value reflects the refundable amount at the time of cancellation, after any applicable cancellation fees or penalties imposed by airlines or hotels.
• Each Voucher will be assigned a unique code delivered to the customer’s registered email address.

15.2 ELIGIBLE USE

• Vouchers are valid exclusively for bookings made directly through Wego (website or app).
• Vouchers cannot be used on third-party platforms, travel agents, or any booking channel other than Wego.
• Vouchers are applicable for flight bookings and hotel bookings only.
• Vouchers cannot be redeemed if the user does not have a registered account with Wego.
• Vouchers must be redeemed on the same Wego site from which the original booking was made (e.g., a Voucher issued from a booking on Wego Saudi Arabia must be redeemed on Wego Saudi Arabia). Vouchers cannot be applied to bookings made on a different Wego regional site.

15.3 PARTIAL USE & REMAINING BALANCE

• Vouchers may be partially redeemed against a booking. If the Voucher value exceeds the booking amount, the remaining balance will not be forfeited.
• Upon partial use, a new Voucher code will be automatically issued to the customer’s registered email reflecting the remaining balance.
• The new Voucher code will carry the same original expiry date as the initial Voucher.

15.4 VALIDITY

• Vouchers are valid for 12 months from the date of issuance.
• Vouchers must be redeemed (i.e., a booking must be completed and confirmed) before the expiry date.
• Expired Vouchers have no value and cannot be reinstated or exchanged for cash.

15.5 NON-TRANSFERABILITY & NON-COMBINABILITY

• Vouchers are non-transferable and may only be used by the customer to whom they were issued.
• Vouchers cannot be sold, gifted, or transferred to another person or account.
• Only one Voucher code may be applied per booking unless Wego expressly permits otherwise.

15.6 NO CASH VALUE

• Vouchers have no cash value and cannot be exchanged, redeemed, or refunded for cash, bank transfers, or any other monetary equivalent.
• If a booking paid for using a Voucher is subsequently cancelled, any refund due will be re-issued as a new Voucher and not as a cash refund.

15.7. CURRENCY & EXCHANGE RATE

• Vouchers are denominated in the currency of the original booking.
• Where a booking involves a currency conversion, the applicable exchange rate will be determined by Wego at the time the customer’s payment method is charged.
• Exchange rates are set by Wego and may include a currency conversion fee or margin. Wego does not guarantee that the rate applied will match any published interbank, central bank, or third-party exchange rate.
• Wego accepts no liability for any losses, costs, or differences arising from currency fluctuations between the time of booking and the time of payment processing.
• Customers using Vouchers in a currency different from that of their payment method should be aware that their card issuer or bank may apply additional conversion fees independently of Wego.

15.8 BOOKING CONDITIONS

• All bookings made using a Voucher remain subject to Wego’s standard booking terms and conditions, as well as the individual fare rules and policies of the airline or hotel.
• If the total booking value exceeds the Voucher amount, the customer must pay the difference using an accepted payment method at checkout.

15.9 ANCILLARIES AND INSURANCE

• Any ancillary services added to a booking — including but not limited to seat selection, extra baggage, meal preferences — are non-refundable and hold no monetary or Voucher value upon cancellation.
• Travel insurance purchased at the time of or in association with a booking is strictly non-refundable, regardless of whether the underlying booking is cancelled or amended.
• Ancillary charges and insurance premiums will not be included in the calculation of any Voucher value issued upon cancellation.
• Customers are advised to review the specific terms of any insurance policy purchased, as claims or coverage queries must be directed to the respective insurance provider.

15.10 FRAUD & MISUSE

• Wego reserves the right to cancel or void any Voucher suspected of being obtained fraudulently, misused, or used in violation of these Terms.
• Any attempt to duplicate, alter, or sell Vouchers is strictly prohibited and may result in account suspension.

15.11 TECHNICAL ISSUES

• In the event of a technical error affecting Voucher issuance or redemption, customers should contact Wego customer support. Wego will investigate and resolve valid claims but is not liable for losses arising from technical failures beyond its reasonable control.

15.12 AMENDMENTS

• Wego reserves the right to amend these Terms at any time. Updated Terms will be published on the Wego website and will apply to Vouchers issued after the effective date of the update. Existing Vouchers will be honoured under the Terms in effect at the time of issuance.

15.13 GOVERNING LAW

• These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from the use of Wego Vouchers shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15.14 CONTACT

• For any queries relating to your Voucher, please contact Wego Customer Support via the Help Centre on the Wego website or app.