Book on Wego Flights FAQs

Most airline booking systems allow online booking for up to 9 passengers in a single reservation. This limit is set by the airline booking systems and applies across airline and travel websites.

Bookings for 10 or more passengers are treated as group bookings and must be arranged offline, either directly with us or the airline.

Group bookings may offer special fares and more flexibility, including the option to confirm the final traveller list closer to departure. Rules vary by airline, so please check with us or the airline for specific details.

If you are travelling with a larger group, please contact the airline, or give us a call and we will assist you further.

Please check your Spam or Junk mail folder, as our email may have been filtered as unrecognized.

If you still haven’t received your confirmation email, log in to your Wego account and find the My Trips tab — your booking details should be visible there.

If you continue to face issues, kindly contact us using the numbers listed on the Contact Us page. Please add [email protected] to your contacts or mark the message as “Not Spam” to ensure you receive future emails from us.

Photo identification that can be used by passengers includes:

• Passport (most preferred and mandatory for international travel)
• Government-issued ID card

It is important that the name on the e-ticket matches the name on the photo identification presented for travel; otherwise, the passenger may be denied boarding.

Passengers are solely responsible for ensuring that they travel with valid identification and any other required travel documents in accordance with airline and government regulations.

The different types of trips you can book with us on the Wego site are:

• Round Trip means you will fly from one location to another and then back to the first location.
• One Way means you will fly from one location to another and will not return to the first location.
• Multi-City means you will visit several locations, or you will fly into a location, and fly out of another. In addition, you may also fly from one location and return to another.

Non-stop flight: Flies from your departure airport to your destination without any stops or landings along the way. This is usually the fastest option for a route.

Direct flight: Uses the same flight number from departure to destination, but the aircraft may make one or more stops en route, for example to refuel or pick up additional passengers. During these stops, you may either stay on board or be asked to disembark temporarily, depending on the airline and airport.

Your checked baggage normally remains on the aircraft, and in many cases you can also leave your carry-on luggage on board.

A stopover is when you have an extended break between connecting flights – typically more than 24 hours (or 8 hours or less in some markets, depending on airline rules). Lower-priced fares often do not permit stopovers, while higher fare types may allow them at no charge or for a fee.

We have the following flight booking options available on our site:

• Direct – Check this box if you want to see fares only for flights that travel directly between cities without a plane change.
• No overnight flights – Check this box if you want to exclude flights that include overnight layovers or arrivals after midnight.
• No Long Stopovers – Check this box if you want to filter out flights with layovers exceeding 4 hours.

The availability and/or price of the selected flight may change if not booked promptly. While we provide the most up-to-date results on available flights and fares for our users, the airlines ultimately reserve the right to modify their flights at any time, and the fares are not guaranteed until tickets are issued.

Yes. You can find the full list of our support contact numbers here.

Wego offers multiple ways to book flights, including multi-city itineraries. To search for a multi-city trip, please select the “Multi-city” option on the Wego homepage and fill in your flight details accordingly.

The search results page displays the total fare for each flight option, including the base fare and taxes. Any payment processing fees may be added at a later stage of the booking process.

Once you select a flight, taxes and fees can be viewed by clicking on the dropdown arrow located next to the base fare.

Fares available from the airline are dynamic, so they cannot be guaranteed until tickets are issued. Our competitive fares require immediate booking and payment. As per airline regulations, it’s prohibited to hold reservations.

An e-ticket is an official electronic travel document that contains information about your travel, payment details, fare terms, policies of carriage, etc.

Wego will send you a booking confirmation and e-ticket containing your complete itinerary details. This is your travel document, which can be presented at the airport and at the time of check-in.

An airline PNR is the passenger name record and serves as the reference for your booking in the airline reservation system. The airline will be able to assist you using this number.

You can make a flight enquiry directly on the airline’s website using your booking reference. It is best to keep track of your flight status to avoid unnecessary issues later.

You can visit the airline website to reconfirm the flight status.

Within minutes of booking the tickets, you will receive a booking confirmation from Wego.
Your e-ticket will be sent to the email address used for the booking, usually within 72 hours. In some cases it may take up to 96 hours.

Airlines are solely responsible for notifying passengers about schedule changes, cancellations, and other operational updates, and some airlines may contact you directly.

We recommend that you also check the corresponding airline’s status on its website using your booking reference number, and monitor your email and SMS for any messages from the airline to avoid any inconvenience.

Once you have received the electronic ticket, your flight booking is confirmed on the airline system, and you can check your booking in My Trips tab on our website.

Call us if you wish to add separate infant tickets to an existing adult booking. Travellers under the age of 2 years are considered infants. An infant traveller must be accompanied by an adult.

Infant tickets can be booked on our website only if the infant is accompanied by an adult.

Infants travelling on an adult’s lap are usually eligible for discounted infant fares on both domestic and international flights, while child fares are typically higher and closer to the adult fare.

The ages of children and infant travellers are based on their age at the time of travel and not at the time of booking.

You can refer to the Conditions of Carriage for the most detailed and up-to-date information.

These notices set out the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.

They also define passenger rights and obligations with regard to denied boarding, baggage, check-in times, and the transport of dangerous goods.

Seat assignments are confirmed and managed directly by the airline. To confirm your seat assignment, check the airline’s “Manage Booking” page or app using your airline booking reference (PNR) and last name.

If a seat number is shown, your seat is confirmed by the airline. In most cases, you can view and update your seat selection there, or during online check-in on the airline’s website or app.

Seat assignments and other special service requests are subject to the airline’s confirmation and may incur additional charges.

The ‘Fare Rules’ section is important to read as it explains the specific conditions for the fare you plan to book.

Most fares have cancellation or amendment restrictions, so please review them carefully before confirming your booking. These rules vary by search result, as each airline sets its own policies for different fare types.

Please contact us immediately. After your reservation has been confirmed, changes or cancellations may incur a fee.

Changes: Fees and fare policies vary by booking and are charged by the airline. We will advise you of the total additional charges based on your change request. See the Terms & Conditions under “Baggage & Cancellation” on the booking page for more information.

Cancellations: Cancellation fees vary and depend on when you cancel a confirmed booking. See our Terms & Conditions under “Baggage & Cancellation” for more information.

Under special circumstances, airlines may agree to a full refund within 15 days or longer if you have to cancel your travel due to illness or the death of a passenger or first-degree family member. This is entirely at the airline’s discretion and requires valid proof and documentation.

To protect yourself against these risks, consider purchasing Wego Protect – Comprehensive Travel Cover or a 100% Refundable Booking Cover at checkout.

Yes, you can. Contact us if you’d like to add a child or an infant to your existing booking. Please have the flight details of the original reservation ready when making the booking so you can select the correct flights.

Please note that fares may change at any time, and we cannot guarantee the availability or original price on the same flight.

Partially used tickets may still have value depending on the fare rules. You can contact us, and we will check the fare policies and advise you accordingly.

If your tickets are unused because the traveller did not show up on time, the unused tickets will generally not have any refundable value.

If a flight has been cancelled before departure, please contact us for potential solutions.

Please log in to Wego.com and click “My Trips” located at the top right of the home page. Under “Flight Bookings”, you will be able to view your purchased trips.

On Wego app, you can find “My Trips” inside the “Account” tab.

For any further assistance, please contact us using the numbers listed on our Contact Us page.

Please contact our support team using the numbers listed on our Contact Us page.
Our agents will check the booking details and assist you with the necessary changes according to the airline’s fare rules and policies.

Wego or the airline itself will send an email notification for any changes to your booking.

Airlines may make schedule changes, and we may not always be informed immediately. It is best to reconfirm your itinerary directly with the airline at least 72 hours before departure.

If the airline changes your flight schedule without your request, you will not be charged any fees or penalties for that change.

In many cases, if the airline changes your schedule and rebooks you onto a new flight, you may choose an alternative flight within the airline’s policy without a penalty or request a full refund. For example, some airlines may offer a full refund if the new flight departs significantly earlier or later than your original flight time.

Once you have accepted a schedule change from the airline (either by speaking with an airline representative or one of our agents), any future change requested by you may require payment of applicable fees or penalties according to the fare selected.

When changing your e-ticket, the following conditions may apply:

• Penalties or fees charged for the requested change
• Fare or tax differences if the new fare is higher
• A service charge from Wego for processing the change
• Payment processing fees charged by your bank or payment provider, where applicable

Please contact us for any change or cancellation, and note that all exchanges must be made on flights operated by the same airline as your original booking. In some cases, the airline may restrict or deny exchanges requested up to seven days before departure.

Any change or cancellation request may incur additional charges per passenger, as per the fare rules and airline policies.

For certain cases, especially when it makes better economic sense, we may recommend buying a new ticket with a different airline instead of changing your existing one

In most cases, airline tickets are non-transferable, which means you cannot change the traveller’s name to allow someone else to use your ticket once it has been issued.

Some low-cost airlines may offer ticket transfers, usually subject to strict conditions and additional fees. From a cost perspective, we may recommend that you book a new ticket instead.

Because rules vary by airline and sometimes by fare type, please check directly with the airline to see if a transfer is possible in your case.

If you have legally changed your name (for example, after marriage or an official name change), some airlines may allow you to update the name on your ticket. You will need to contact them in advance and submit supporting documents (such as a marriage certificate or official name-change document).

Policies and documentation requirements differ between airlines, and Wego cannot confirm them on your behalf.

For any legal name change, please contact your airline as soon as possible to check what is required and whether a change is permitted

Minor spelling mistakes or typing errors in a name may be corrected by some airlines, while others apply very strict rules and may require a new ticket to be issued.

Whether a correction is allowed can depend on the airline, route, and fare type. Wego is not able to guarantee that a name correction will be accepted.

If you notice an error, please contact the airline immediately to ask whether a correction is possible and if any fees apply.

In some countries, the spelling of names in the Latin alphabet can change over time due to different transliteration rules or passport standards.

Some airlines are flexible about small spelling differences when you can show that both versions refer to the same person, while others require the ticket to match your current passport exactly.

Because these rules are set by the airlines and can be very strict on certain routes or in certain regions, Wego cannot advise which variations will be accepted.

If the spelling on your ticket is not exactly the same as on your current passport, please contact your airline directly before you travel to confirm whether you can use the ticket or if a change is needed.

Please click here to check if you need a visa for your trip. We recommend reviewing the requirements and applying well in advance, as each country has different rules depending on your nationality.

Note: You are responsible for ensuring that you meet all passport, visa, and other entry or transit requirements for your trip. Your tickets may not be refundable if you are unable to travel due to missing or incorrect travel documentation, and Wego is not responsible for any costs or losses arising from this.

Transit Visa: Many countries and individual airports require a transit visa if you are changing flights there.

Please check your transit visa requirements for all airports on your itinerary and apply accordingly.

Occasionally, airlines may make changes to their flight schedules to accommodate adjustments in equipment, routing, or capacity.

Some changes are minor, involving a change of aircraft, flight number, or a slight adjustment to departure or arrival times. Others can be more significant, such as a change in the departure or arrival airport within the same city, a change to the date of travel, or the cancellation of the flight if the airline no longer operates to any airport serving your destination city.

Wego will make every effort to notify you if your reservation is affected by an airline schedule change. Since schedule changes can occur at any time, we strongly encourage travelers to verify departure times and flight numbers directly with the airline 24 to 72 hours prior to departure.

If a major schedule change has occurred and the new flight(s) are not suitable for you, please contact us using the numbers listed on our Contact Us page. Wego will coordinate with the airline on your behalf to discuss available options. Please note that all options are subject to the airline’s discretion.

Please click here to check if you need a travel visa and whether you must hold a return or onward ticket. Visa and entry requirements, including the proof-of-onward-ticket requirement, depend on your destination country’s rules.

Wego will not be responsible for tickets purchased without verifying entry requirements; we recommend contacting the relevant consulate(s) for the most accurate information.

For domestic flights, you will need your boarding pass and a government- or state-issued photo ID, such as a driver’s license or passport, along with a copy of your itinerary or trip details.

For international flights, a valid passport is required, and many countries also require a visa for entry.

Additional documents (such as transit visas, health certificates, or proof of onward travel) may also be required, depending on your route and destination.

You are responsible for checking and complying with all applicable entry, transit, and documentation requirements.

If you are traveling with your pet, please contact the airline directly for detailed information.

Please note that Wego currently does not support adding pets to your booking, and all pet travel arrangements must be made directly with the airline.

Here are some general guidelines:

• Traveling with a pet, other than a guide dog, requires special handling by the airline.
• Pets in the cabin are limited by size and the number allowed on each flight.
• Alternatively, your pet may travel in the baggage compartment on your flight; however, each airline has certain restrictions depending on the anticipated temperature in the baggage compartment.
• Fees apply to transport pets in both the cabin and cargo areas.
• Health certificates are required for all pet transport. Check with your veterinarian for details.

Many airlines restrict certain breeds, such as pug-nosed dogs (pugs, Pekingese, boxers) and cats (Persians), which might find it difficult to breathe at high altitudes. Be sure to check with the airline.

Your check-in and carry-on baggage information is available on the e-ticket we share with you.

You can also find baggage information under “Baggage & Cancellation” on the booking page.

You can purchase this product during the flight booking process. Both domestic and international flights are covered.

You may be eligible for a full refund of your booking if you can’t travel due to one of the listed reasons, including:

✔️ Injury or illness — including pre-existing medical conditions
✔️ Family or home emergencies — such as a family member becoming seriously ill
✔️ Severe weather conditions — preventing travel
✔️ Public or private transport failure — missed connections due to breakdowns, accidents, etc.
✔️ Lost or stolen travel documents — such as passport theft
✔️ Other unexpected events — additional valid reasons as defined in policy terms

You will not receive a refund if:

❌ You simply change your mind or decide not to travel
❌ You book the wrong dates or destination
❌ You don’t meet visa, entry or passport requirements (e.g., expired passport)
❌ Situations caused by reckless or illegal behaviour
❌ Travel disruptions that don’t prevent you from making the trip
❌ Any reason not included in the official list of covered events

You can purchase this product during the flight booking process. Both domestic and international travel are covered.

You are protected for unexpected events that impact your trip, including:

✔️ Trip cancellation — if you cannot travel for a covered reason
✔️ Emergency accommodation and travel expenses
✔️ Daily allowances if you or a travel companion is hospitalized
✔️ Emergency medical and dental treatment
✔️ Medical repatriation — arranging travel back home if medically required
✔️ Refund of airfare costs if you must cancel due to injury or illness — including COVID-19 — before or during travel

Claims will be declined if:

❌ You travel against the advice of a licensed medical professional
❌ The COVID-19 claim is made by a traveler 66 years or older
❌ The incident that causes your claim occurred before the protection was purchased
❌ The claim is related to a pre-existing medical condition
❌ You do not provide required documentation/evidence
❌ Your situation is outside the policy’s list of covered events

Simple online process:

1. Visit xcover.com/claim
2. Click “Make a Claim”
3. Log in or create an account
4. Submit the online claim form
5. Receive email confirmation with further instructions within a few days.

Most claims receive quick processing through XCover or their trusted partners.