Please send us an email at [email protected] or use our live chat mentioning your booking confirmation number if applicable, the name of the hotel you originally wanted, the name of the booking site used or booked, any screenshots that help us to investigate the issue if you encountered any of the below issues:

  1. If you were redirected to a different hotel during your booking process.
  2. If you received a confirmation for a different hotel than you wanted
  3. If the hotel name and address does not match your original search.